CACG has helped multiple businesses develop strategies to increase revenue. In one business, this required the development of a revenue model that could predict the opportunity by metropolitan area. CACG worked with the client C-Suite to develop and implement the revenue growth strategy. Interim executives and initiative leadership were examples of services used.
CACG took an organization that was 12th in the industry among 13 organizations and improved its performance to 3rd. CACG designed and implemented new servicing strategies that reduced losses, unit cost, dissatisfaction, and cycle time to resolve issues. Business process execution management and data analysis were examples of key tools used.
CACG has developed and implemented customer experience and retention strategies for business units in large consumer products, consumer services, financial services, and healthcare corporations. CACG was instrumental in the design, survey implementation and analysis, and execution of the strategy.
CACG is skilled in implementation strategies and workplans that reduce execution failures. CACG has led initiatives with durations of 24 month or less. Tools used include project plans, resource grids, TAR list, Gantt charts, issue logs, surveys, communication plans, status reports, change management, board updates, and budgeting.
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